Returns/Exchanges:
Kong Concepts offers a 100% Satisfaction Guarantee. If you are not completely satisfied, return the remainder of the product, with receipt, within 30 days for an immediate refund or exchange.

Please include a copy of your invoice, with instructions noting you would like to return or exchange the product.

Send your package to:
Kong Concepts
Attn: Returns/Exchanges
9600 Escarpment Blvd, Ste. 745-265
Austin, TX 78749

We strongly recommend using a shipment method with tracking information.

Shipping Information:
Kong Concepts typically ships orders within 24 hours of receipt of payment. If you require special shipping needs, please contact us before you place your order at 1.888.USE.KONG.

Unlike many mail order companies, we do not attempt to make a profit on shipping charges. Shipping costs are determined by size, weight and delivery address. Typically, we use the US Postal Service flat rate shipping whenever possible and typically charge first class postage rates.

We do not ship to P.O. Boxes.

Privacy Policy:
The information you give us is strictly confidential, and we will not share your information with other parties. We may utilize your information to:
-Publicize products, promotions and special events.
-Contact you with additional product information.
-If you wish to be removed from our database, please log in to your account or send an email to: sales@kongconcepts.com.